Subscriptions
Use Restore Purchases in Pawbi first. Apple processes billing, cancellation, and refunds through your App Store account.
We can help
Pawbi Support
For account, subscription, data, privacy, or app issues, email us with the details below so we can investigate efficiently.
Common requests
Account access
Sign in with the same Apple account used originally. If you chose Hide My Email, Apple may identify you through a private relay address.
Data and privacy
You can delete your account in the app or email us to request access, correction, export, deletion, restriction, or another applicable privacy right.
What to include
Please do not include passwords, payment-card details, government IDs, or human medical information. Copy this template into your message:
App version:
iPhone model:
iOS version:
Account email or Apple private relay email:
What happened:
What you expected:
Approximate date and time:
Screenshots or screen recording, if useful:Manage an App Store subscription
- Open iPhone Settings.
- Tap your name, then Subscriptions.
- Select Pawbi to view or change the subscription.
Refund decisions are made by Apple. You can use Apple’s Report a Problem service to request one.
Delete your account
Use the account-deletion control inside Pawbi when available. If you cannot access the app, email vishal.agarwal.iitk@gmail.com from the address associated with your account. We may ask for limited information to verify the request.
Pet emergency?
Pawbi support and Pawbi AI cannot provide emergency medical advice. If your pet has urgent symptoms, may have eaten something toxic, is struggling to breathe, is bleeding heavily, is unresponsive, or you are otherwise concerned, contact a licensed veterinarian or emergency clinic immediately.
Privacy or security reports
Use the same email address for privacy questions, grievances, or responsible security disclosures. Start the subject with [Pawbi] so it can be routed correctly. See our Privacy Policy and security.txt.