Plain-language summary: Pawbi uses the information needed to run pet profiles, journals, reminders, subscriptions, support, safety, analytics, and optional AI features. We do not sell personal information or use it for cross-context behavioural advertising. Pawbi AI is not veterinary care.
1. Scope and who is responsible
This policy applies to the Pawbi iOS app, pawbi.app, and related support services. Pawbi is the controller of the personal information described here. For privacy questions, requests, or grievances, contact vishal.agarwal.iitk@gmail.com.
Pet health information is about an animal and is not protected human health information. Please do not submit human medical records or other sensitive human information to Pawbi.
2. Information we collect
| Category | Examples | Source |
|---|---|---|
| Account and identity | Sign in with Apple identifiers; name and email Apple provides; an encrypted Apple authorization credential used only to revoke Pawbi’s Sign in with Apple access when you delete your account; Pawbi user and installation identifiers. | You, Apple, and Pawbi |
| Pet and care records | Pet name, species, breed, age, life stage, sex, weight, profile image, health notes, symptoms, medication, vaccines, meals, potty, walks, sleep, reminders, routines, journal entries, and other notes. | You |
| AI content | Your questions, relevant selected-pet profile and history, conversation history, images you attach, generated responses, tool activity, summaries, and web-search context when an AI feature uses those capabilities. | You, Pawbi, and AI providers |
| App and device | App version, device model, operating-system version, locale, time zone, notification permission, device or installation ID, timestamps, error context, and push token. | Your device |
| Analytics | App opens, onboarding steps, product and feature interactions, pet-species or age buckets, counts, purchase-funnel events, notification status, website page visits, referring page, and browser/device context. | Your use of Pawbi and pawbi.app |
| Purchases | App Store product, entitlement, transaction, renewal, trial, restore, and subscription status. Pawbi does not receive your full payment-card number. | Apple and RevenueCat |
| Support and website | Email contents, attachments, account-verification details, and ordinary web-server logs such as IP address, browser, requested URL, timestamp, and security events. | You and your browser |
Camera and photo-library access is used only when you choose to attach or select an image. Push tokens are collected only for notification delivery. Pawbi does not request precise location or contacts through the current app.
Dictation is optional. Pawbi captures microphone audio only while you dictate. When supported, speech recognition occurs on-device; otherwise Apple Speech Recognition may process the audio. Pawbi does not store raw audio. The resulting text is sent to Pawbi AI only when you submit the message.
3. Why we use information
- Provide accounts, pet profiles, journals, reminders, notifications, AI guidance, subscription access, restore, and cross-device continuity.
- Authenticate users, secure Pawbi, prevent abuse, enforce limits, troubleshoot errors, back up the service, and maintain reliability.
- Respond to support, privacy, billing, and security requests.
- Measure onboarding and feature performance and improve product usability.
- Comply with App Store, payment, tax, legal, safety, and recordkeeping obligations.
Where applicable, our legal bases are performance of our agreement with you, Pawbi’s legitimate interests in operating and securing the service, compliance with law, and consent where consent is required. You may withdraw consent for future processing at any time, although this does not affect prior lawful processing.
4. Analytics
Pawbi uses PostHog for first-party product and website analytics. In the app, it records product-use events linked to a device, installation, or Pawbi user identifier to help us understand onboarding, app opens, feature use, and purchase flows. On pawbi.app, PostHog records page views and ordinary browser, device, page URL, and referring-page context only after you select “Allow analytics.” Website click autocapture and session recording are disabled.
Pawbi does not use PostHog for third-party advertising or to follow you across other companies’ apps and websites. You can decline website analytics or change your selection using “Analytics choices” in the website footer. You may also contact us to object to or request deletion of linked analytics data. Turning off Apple’s “Allow Apps to Request to Track” setting concerns cross-app tracking and does not by itself disable first-party app analytics.
5. AI features and OpenAI
When you use Pawbi AI, Pawbi sends your request and the selected pet context needed to answer it to OpenAI. This may include text, pet records, conversation history, and an image you choose to attach. AI output and conversation records may also be stored by Pawbi so the feature works across sessions.
OpenAI states that API data is not used to train or improve its models unless the API customer explicitly opts in; Pawbi does not opt in to share your content for that purpose. OpenAI may retain API prompts, responses, and related metadata for abuse monitoring for up to 30 days by default, and some Responses API application state may be stored for at least 30 days depending on configuration and capability. Image and file inputs are subject to safety scanning. See OpenAI’s API data-controls documentation.
Do not enter information you do not want processed for the AI request. AI responses may be inaccurate and are general information only; they do not diagnose, treat, prescribe, or replace a licensed veterinarian.
6. Service providers and disclosures
We disclose information only as needed to operate Pawbi, follow your instructions, comply with law, protect people and the service, or complete a business transaction subject to appropriate safeguards.
| Provider | Purpose | Relevant data |
|---|---|---|
| Apple | Sign in with Apple, App Store distribution, purchases, and subscription management. | Account identifiers and purchase records |
| RevenueCat | Subscription entitlement and purchase lifecycle management. | User/installation identifiers and purchase status |
| PostHog | First-party product and website analytics. | Identifiers, device/app/browser context, product events, and website page visits |
| OpenAI | Generate AI responses and use enabled AI tools. | Prompts, selected pet context, images, outputs, and metadata |
| Google Firebase | Deliver push notifications. | Push token and delivery metadata |
| Amazon Web Services | Host the website, application services, database, files, backups, and operational logs. | Account, pet, app, file, log, and security data |
| Google Gmail | Receive and respond to support, privacy, and security email. | Your email, message, and attachments |
We do not sell personal information. We do not share it for cross-context behavioural advertising and do not use sensitive information to infer characteristics about you.
7. Retention and deletion
- Account, pet, journal, reminder, AI-conversation, and related service data are generally kept while your account is active and deleted or de-identified after a valid account-deletion request, subject to the exceptions below.
- Operational CloudWatch logs are currently configured for 30 days, and routine database backups for 7 days. Deleted data may remain in encrypted backups until those backups expire.
- Apple and RevenueCat may retain purchase and transaction records under their own legal, fraud-prevention, and accounting obligations.
- OpenAI’s default API abuse-monitoring period may be up to 30 days, and certain application state may be retained for at least 30 days as described above.
- Support emails and security records are kept only as long as reasonably needed to resolve the matter, prevent abuse, and meet legal obligations.
Deleting your Pawbi account first asks Apple to revoke Pawbi’s Sign in with Apple authorization, then removes or de-identifies Pawbi’s primary account records and schedules associated stored files for deletion. If Apple revocation cannot be confirmed, Pawbi leaves the account intact and asks you to try again. Account deletion does not cancel an App Store subscription, erase Apple’s purchase history, or necessarily delete provider records instantly. PostHog reset on the device prevents future events from using the prior local identity but does not itself erase historical provider records; contact us if you want us to process a provider deletion request where available.
8. Your choices and rights
- Review, update, or delete pet data in the app where controls are available.
- Delete your account in the app or request deletion through support.
- Manage App Store subscriptions through Apple and notifications through iOS Settings.
- Ask to access, correct, export, delete, restrict, or object to processing of personal information, and withdraw consent where applicable.
- Ask how a decision was made, appeal a denied request where local law provides that right, or complain to your local data-protection authority.
We may need to verify your identity before completing a request. We will respond within the period required by applicable law. Some rights depend on where you live and may be subject to legal exceptions. We will not discriminate against you for exercising a privacy right.
9. Regional information
European Economic Area, United Kingdom, and Switzerland
You may have rights of access, correction, erasure, portability, restriction, objection, consent withdrawal, and complaint to a supervisory authority. If we rely on legitimate interests, you may request information about our balancing assessment. Pawbi currently uses providers that may process data outside your country; we rely on provider contractual safeguards and other lawful transfer mechanisms where required.
California and other U.S. states
Depending on the law and whether its thresholds apply to Pawbi, you may have rights to know, access, correct, delete, or obtain a portable copy of personal information and to appeal a request decision. Pawbi does not sell personal information or share it for cross-context behavioural advertising.
India
You may request access to information about processing, correction, completion, updating, erasure, and grievance redressal as applicable under Indian law. Use the contact below as Pawbi’s privacy and grievance contact.
10. Children
Pawbi is not directed to children under 13, and we do not knowingly collect their personal information. Users below the age at which they can consent independently under local law may use Pawbi only with a parent or legal guardian’s authorization and supervision. In India, this means users under 18 require verifiable parental consent where the applicable provisions require it. Contact us if you believe a child’s information was provided improperly.
11. Security
We use reasonable technical and organisational safeguards, including HTTPS, server-side authorization, restricted infrastructure access, encrypted provider services, production-secret controls, backups, logging, and deletion workflows. No system is perfectly secure. Report a suspected vulnerability using the contact below and avoid accessing, changing, or downloading another person’s data.
12. Changes to this policy
We may update this policy as Pawbi changes or legal requirements develop. We will change the effective date and provide an in-app or other prominent notice when a change materially affects your rights or how we use personal information.
13. Contact
Privacy and grievance contact: vishal.agarwal.iitk@gmail.com. Include your country and the right you want to exercise. Do not send passwords, payment-card details, or government identity documents unless we specifically and securely request a limited verification item.